If you are not completely satisfied with any bag you purchased you may return it within 30 days of the purchase date. Please note, shoes are made to match the specific size and design of each customer's order, thus we cannot accept returns unless the item is damaged or incorrect. Please contact us using our help desk to initiate a return ticket if your item is damaged or incorrectly printed.
If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received and issue a credit or send an exchange.
WHAT ELSE SHOULD I KNOW?
- If your product was incorrect or damaged when received, please contact us immediately so we can resolve the issue. Our desire is for every purchase to be exactly as promised.
- All returned items are inspected and must be in the condition you received them. Must include original packaging.
- If you are sent the wrong item or your item is damaged in any way, Designs by Xeucis will provide a pre-paid return label. If the item is being returned for any other reason, the customer is responsible for return shipping.
- Your refund will include the price of your item plus any taxes, but will not include original shipping charges. There may also be a restocking fee if your item was not returned because of damage or an incorrect item being sent.
- Credit for your return will be issued after we've inspected your returned item(s). The time may vary, but will usually occur within 3-5 business days after receipt. Refunds via credit card may take time to appear in your credit statement. Please allow one full billing cycle.
- We cannot accept returns on shoes unless the item was damaged or incorrect. Shoes are made to order and are the specific design and size you ordered, so we cannot take returns.
- If you wish to cancel an order, please contact us within 12 hours. After 12-24 hours the item will be sent to production and we'll make the item. At that point it cannot be cancelled.